You know the way we interact with each other has evolved, but what about the way your business communicates with your customers? No matter the size of your business, voice-only contact centers with disparate departments handling customer interactions just doesn’t cut it anymore.
Businesses with modern customer experience management systems meet their customers where they are: on their preferred channel, with customer context in hand.
After all, 84% of customers are frustrated when a representative does not have immediate access to account information.
Can your business provide a tailored customer experience at every touch-point? Learn why it’s vitally important to have an omnichannel CX strategy to keep your customers engaged and happy.
Check out this infographic for a clearer understanding of how customers are shopping, why they abandon your transactions and what steps you can take to keep them happy: