Mobility, the speed of communications, and employee demographics have changed the business landscape. Today’s market environment is always moving, continuously connected, and faster than ever before. Your ability to maintain and increase your competitive advantage in this dynamic environment is determined by how well your organization adapts to the new norm. By leveraging the most advanced Unified Communications and Collaboration (UCC) tools, you can improve the efficiency of daily communications between employees and your customers.
New expectations require new solutions
To adapt and succeed, you must address the forces at play. Incredible advances in mobile communications technology have served as the catalyst for change. Most people now have mobile devices that are equally or more powerful than the desktop computers they’re using.
For many employees, a smartphone is the first thing they pick up in the morning and the last thing they put down at night. This has blurred the lines between work and play, making it possible for employees to work anywhere anytime. As a result, your employees now expect ubiquitous connectivity that will allow them to maintain conversations with colleagues and customers always and with whichever device they choose.
Likewise, your customers expect they’ll be able to connect and conduct business with your employees using a variety of communications options — from traditional phone calls to email, text messaging, video, and web chats.
These expectations are important to Generation X and the Millennials that account for two-thirds of the global workforce. By 2020, the workforce will be comprised of 50% Millennials! These digital natives have grown up with the web and advanced personal computing devices at their fingertips.
This guide outlines 5 steps that will help you adopt the UCC tools to address the speed and mobility requirements of your changing workforce. With the right tools, you can enable more efficient interactions between employees and your customers and compete more effectively wherever your business takes you.
UCC tools increase efficiency and productivity
A 2017 study revealed that over 2/3 of an employee’s workday is spent on communications-based activities:
- Almost 3hrs/day is spent on real-time, person-to-person communications
- Every day, about 11/2 hours are spent on email
- Nearly 15% of total work time is lost or wasted because of inefficient or ineffective communications
This study concluded that the typical cost of inefficient communications to a mid-sized organization is approximately $11,000 per employee each year.
However, it has been shown that businesses which leverage UCC tools are more efficient, more productive, and save time and money:
- 60% of businesses using UCC report saving 3hrs/week for each mobile worker
- Social and team collaboration technologies can raise the productivity and interaction of workers in an organization by 20-25%
- Shorter service appointments, fewer missed calls and increased customer satisfaction results in tangible cost savings and even further revenue generation
Ready to learn more about how a top-of-the-line UCC strategy can improve your day-to-day business operations? Download and read the entire FREE guide here.
Source: by the Experts at Mitel, Feb 9, 2018