There are many reasons organizations are turning to cloud technology. It’s flexible, scalable, offers cost savings, and has the mobile features to meet your business and employee demands. Perhaps you’re even considering updating your phone system to the cloud but have concerns about security, control, and reliability. The reality is, world-class cloud phone systems have already addressed these concerns.
Making your worries disappear isn’t magic. All of the concerns above are legitimate and it’s up to you to find a cloud phone solution that has an established track record, but here are some facts to help put your mind at ease:
Concern #1: Cloud Security
If you’re like most executives considering switching to a cloud-based phone solution, you might be picturing everything that could go wrong. Outsiders could steal a phone and use it to hack into your network. Someone might listen in on your calls. Someone may tap into the system to make international calls, which would cost your business a lot of money.
Why security isn’t a concern: Sophisticated cloud phone solutions have firmware built into their phones that have unique digital signatures. These signatures can’t be re-written, which limits the ability for somebody to hack the system to place, listen to, or disrupt calls. Additionally, these phone systems use SIP to encrypt signaling information. This prevents hackers from getting authentication information from the call signaling to make their own calls or disrupt the VoIP service of the call.
Concern #2: Maintaining System Control
If something goes wrong with your in-house phone system, it’s usually the IT manager’s job to handle the situation. Most IT managers like it that way because they can make changes when and how they choose and proactively manage issues as they arise.
Why control isn’t a concern: While it might seem like a good thing to have total control over your phone system, passing off phone system management to a trusted third-party provider can actually save you and your business a significant amount of time. World-class cloud phone solutions give you the option to have total ownership over the phone system or to offload phone system management to someone you trust. This means you can still manage tasks like adding new users, restricting access, or watching call flow in real-time. If you’d rather not do those things, leading cloud phone system providers also offer exceptional total management support.
Concern #3: Reliability
The last thing your business needs is for your phone system to go down when customers are trying to call in with questions or new prospects are trying to reach a salesperson. You might think you can avoid this by using your own staff to manage your phone system. Not the case.
Why reliability isn’t a concern: Today, world-class cloud phone solutions have built-in redundancy and reliability at every level — from the circuit, to the data center, to the phones and the carriers. This increases staff productivity and delivers deeper business intelligence so you can use your phone system to grow your business, not just maintain it. Whether it’s a catastrophic event or simply a downed circuit, the best cloud phone solutions have methods in place to proactively deal with issues before they have a chance to impact your business and are capable of surviving just about anything.
It’s time to feel better about moving to the cloud
Cloud phone systems can save you money in ways you didn’t anticipate by protecting revenue streams and increasing staff productivity. And a cloud phone system with a world-class provider will ensure the security, reliability, and control your business requires. But if you have more questions before making the investment in cloud technology, a long-term value for your business, just give us a call at (781) 235-5520.