Our News

11 02, 2019

MITEL RECOGNIZED ON 2019 YAHOO SPORTS TECH AWARDS’ SHORTLIST

London February 07, 2019 (Globe Newswire) The 2019 Yahoo Sports Technology Awards has revealed the contenders for this year’s shortlist naming Mitel and its partnership with Major League Baseball® (MLB) as a finalist in two categories: Most Innovative Sports Partnership and Rights Holder / Governing Body / Team / Sponsor of the Year. This year again saw [...]

14 01, 2019

MITEL INTRODUCES NEXT GEN VOICE, COLLABORATION, AND CONTACT CENTER INNOVATIONS FOR UC

Ottawa January 07, 2019 (Globe Newswire) New releases now available globally for every major UC platform and application suite  Demonstrates commitment to the UC market through continued investment in delivering innovations for Mitel’s on-site product portfolio Future-proofs customers’ technology investments while powering digital transformation Enhances security, speeds innovation and is purpose-built for emerging IoT and AI technologies [...]

19 11, 2018

LIFESIZE ACHIEVES INDUSTRY-LEADING NET PROMOTER SCORE OF 84

November 06, 2018 by Amy Downs in Changing the Way the World Communicates An NPS score of 70 or higher is considered by industry experts to be "world class" and an indicator of overwhelming customer loyalty. After surveying 11,000 customers and getting more than 2,200 responses, we received a new industry-leading score of 84! Our [...]

8 10, 2018

MITEL RECOGNIZED BY FROST AND SULLIVAN FOR COMMUNICATIONS AND COLLABORATION SOLUTION TAILORED TO THE HOSPITALITY INDUSTRY

Santa Clara, Calif. October 04, 2018 (PRNewswire) Mitel uniquely delivers an end-to-end solution, including applications and devices, in line with the needs of both individual properties and large chains Based on its recent analysis of advanced communications solutions for the hospitality sector, Frost & Sullivan recognizes Mitel with the 2018 North American Customer Value Leadership Award. Mitel [...]

18 09, 2018

A Mitel RoadMap for your ShoreTel Technology

Datamart Customer Appreciation Event Thursday, September 13, 2018 The skies cleared, and we had a beautiful early evening with a great setting for our event with Mitel. Datamart and Mitel engineers got a chance to mingle with many on-site and cloud customers. The hors-d'oeuvres and libations were enjoyed by all as were the [...]

3 09, 2018

CloudLink: Mitel’s On-Ramp to Cloud and IoT

CloudLink is central to Mitel's acquisition strategy and future vision At its June analyst meeting, Mitel announced CloudLink as a focal point of its product roadmap and a key element in its ability to absorb future telephony acquisitions. CloudLink is also part of Mitel's IoT-enablement planning, as discussed in the recent No Jitter article, "Giving [...]

20 08, 2018

Mitel Managing Transformation in Turbulent Times

A conversation with CEO Rich McBee There is no question we live in interesting times. Whether on the global stage or in the fiercely competitive world of business communications and collaboration, both the environment and the competitors are changing. Mitel, a 45-year-old telecom equipment vendor, under the leadership of its CEO, Rich McBee, has embarked [...]

6 08, 2018

MITEL ANNOUNCES NEW INTEGRATION WITH GOOGLE CLOUD CONTACT CENTER AI

San Francisco July 24, 2018 (Globe Newswire) Mitel’s solution gives Google Cloud customers the ability to deliver more intelligent and insightful customer experiences  Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well [...]

18 06, 2018

BUSINESSES ARE INVESTING IN TECHNOLOGY TO IMPROVE CUSTOMER EXPERIENCE, BUT MANY ARE STILL FALLING SHORT OF GIVING CUSTOMERS WHAT THEY WANT

OTTAWA June 06, 2018 Mitel Global Benchmark Study Reveals Gap Between Customer Expectations and Reality Two-thirds of respondents say more work is needed to improve the online experience Customer experience (CX) ratings vary by vertical with hospitality the clear leader More than half of respondents think Machine-to-people interactions will improve CX A new Mitel® (Nasdaq: [...]