11 11, 2019

Not Just Another CX Moment: How to Achieve Good Customer Experience

Everyone knows the customer comes first. But what does that really look like in a customer service environment? Do you really have to change your ways to stay competitive? At Mitel Partner Experience 2019, ASC, Noetica, and Red Box provided their expertise on all things CX including what they’ve seen in the marketplace, what they’re [...]

14 10, 2019

Lifesize Named a 2019 Hot Vendor in Web and Video Conferencing

Web and video conferencing solutions have become must-have technologies as organizations seek to improve team communication and collaboration across their business. As an integral part of the digital workplace, video meetings help organizations deliver a more personal and professional experience for employees, while also improving engagement with prospects, partners and customers. Independent research firm Aragon [...]

30 09, 2019

Top 10 Benefits of a Hosted PBX Service

As part of your digital transformation, you’ve moved your customer relationship management (CRM) application along with some back-office functions, like finance, to the cloud. Doing so has made your business more agile. So, what’s next? If you’re wondering what other tools you can move to the cloud to support business growth, then this is the [...]

16 09, 2019


Dallas August 26, 2019 (Business Wire) Architecture, innovation, channel expansion, and ability to deliver both premises-based and cloud solutions cited as key success factors Mitel®, a global leader in business communications, scored highest on the growth index of the 2019 Frost RADAR® in the Hosted IP Telephony and UCaaS Industry for North America, an analysis of [...]

3 09, 2019

Omnichannel VS. Multichannel Communications: Why It Matters

A recent study discovered that 69 percent of Internet users would consult their smartphones for product reviews in-store rather than seek out a sales associate. More than half would also shop for deals on their smartphones while in the store. These statistics prove that businesses need to provide multiple channels for customers to interact and communicate with [...]

19 08, 2019

Untapped Potential: How AI Will Disrupt Customer Experience

Chatbots help us troubleshoot problems with our cable TV box, and algorithms point us to products most likely to fit our interests. Yet, even as artificial intelligence (AI) weaves its way into the fabric of everyday life, most consumers remain skeptical about interacting with the technology. In a survey of U.S. adult Internet users, the Brookings Institute found [...]

5 08, 2019

How the Experts Define Artificial Intelligence

Thanks to pop culture, it’s not difficult to conjure an image of artificial intelligence. Whether it’s WALL-E, R2-D2 or HAL, the technology often takes shape as a thinking, sentient being. Hollywood writers might animate it this way for the movies, but what about the business world? AI enables a computer or computer-controlled robot to perform [...]

22 07, 2019

6 Ways to Use Video for Business Growth in 2019

An astonishing 80% of online traffic is driven to the consumption of video content. That means almost every time someone gets online, they are searching for and enjoying videos. But it doesn’t stop there. As video traffic continues to outperform all other types of search, video conferencing continues to receive praise for productivity and overall meeting enjoyment [...]

24 06, 2019

7 Steps to Smarter Contact Center Scheduling

Originally published by Teleopti The Challenges Contact Centers Face Today Contact center managers are under a lot of pressure to deliver better results with less resources. Staff want more flexibility, with 35% of employees citing a flexible work environment as important. Diminishing corporate budgets are forcing organizations to think of more creative ways to pay for staff. [...]