Blog

15 04, 2019

MITEL EXPANDS PARTNERSHIP WITH GOOGLE CLOUD FOR OPTIMAL RELIABILITY AND CUSTOMER EXPERIENCE

San Francisco April 09, 2019 (Business Wire) Mitel portfolio further leverages the stability, security and compliance of Google Cloud Platform as well as advanced AI and analytics capabilities ● Delivers on rigorous security and reliability requirements for public and private cloud deployments ● Meets needs of customers in regulated industries with support for HIPAA and [...]

1 04, 2019

Never an End State: Make Evaluating Your Business Phone System a Habit

Many businesses invest in a VoIP business phone system to reduce costs and boost productivity and collaboration. But take note: Transitioning to unified communications (UC) is just the first step in an ongoing journey. In any organization, and with all technologies, change is a constant. Businesses grow. They adapt to new market conditions and emerging opportunities. They [...]

4 03, 2019

DEFINING FUTURE USES FOR AI IN BUSINESS COMMUNICATIONS

Artificial intelligence (AI) and machine learning are still in their early stages, and there’s much speculation about whether robots will replace humans on the job. And it’s true that the technology offers numerous possibilities to improve how businesses communicate, train their employees, encourage collaboration and interact with customers. Clearly, AI is set to make future business [...]

14 02, 2019

4 Ways to Show Your Customers Some Love (With Call Center Software)

We heart marketing as much as anyone. But let's face it: The arrow is usually pointed at prospective customers. There's nothing wrong with wooing new customers, of course. But showing love to current customers is just as important. A full-featured call center software suite can help get your message across with minimal fuss. Business owners [...]

4 02, 2019

IOT AND UNIFIED COMMUNICATIONS RAISE SPORTS PERFORMANCE BAR

The Internet of Things (IoT) is poised to revolutionize the way professional sports teams manage players. Already, teams are collecting and analyzing data from wearable devices and using it to make improvements in player performance, health and safety. As more teams recognize the potential of IoT for player management and performance, the market will grow. [...]

21 01, 2019

What Does 2019 Have in Store for Cloud and Unified Communications?

This article originally appeared in Network Computing. Today’s mobile workforce is driving the emergence of Cloud-based communications solutions that facilitate better collaboration, no matter where the user is located. Employees are no longer clocking in and out at the end of the day, teams don’t hold regular in-person meetings and waiting by a phone for a business call [...]

7 01, 2019

10 Reasons Companies are Moving Communications to the Cloud in 2019

There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud—and they’re getting solid answers. So why are so many businesses moving communications to the cloud today? [...]

17 12, 2018

VIDEO CONFERENCING ADVANTAGES OUTWEIGH ITS DISADVANTAGES

Because more people work remotely today, businesses have to invest more in their employees’ ability to connect and collaborate. One option, video conferencing, offers some obvious benefits: It’s fast, visual, convenient and often lowers travel costs. But does it really improve employee engagement and productivity? While video conferencing doesn’t completely take the place of in-person meetings, [...]

3 12, 2018

TOP 7 WAYS TO USE VIDEO RECORDING IN YOUR BUSINESS

Companies generally adopt video conferencing (VC) systems for the obvious benefits, like improved collaboration, reduced travel costs, and more effective meetings. But VC systems can do so much more. In particular, if your system has recording capabilities, then low-cost, high-quality video production is at your doorstep. Here are seven ways to use these capabilities to [...]