Blog

24 06, 2019

7 Steps to Smarter Contact Center Scheduling

Originally published by Teleopti The Challenges Contact Centers Face Today Contact center managers are under a lot of pressure to deliver better results with less resources. Staff want more flexibility, with 35% of employees citing a flexible work environment as important. Diminishing corporate budgets are forcing organizations to think of more creative ways to pay for staff. [...]

17 06, 2019

How to Drive Revenue and Increase Loyalty Through Customer Experience

You know the way we interact with each other has evolved, but what about the way your business communicates with your customers? No matter the size of your business, voice-only contact centers with disparate departments handling customer interactions just doesn't cut it anymore. Businesses with modern customer experience management systems meet their customers where they [...]

10 06, 2019

Measure and Improve Your Call Center Success with Business VOIP

Business VOIP Provides the Tools You Need Your call center is the first point of human contact that customers have with your company. So, you have to ask yourself: when agents answer the phone, are they knowledgeable and efficient? How do your customers feel when they hang up? How long do customers wait before speaking [...]

27 05, 2019

10 Business VoIP Terms You Hear All the Time – and What They Mean

The global business VoIP (UCaaS) market is expected to grow at a Compound Annual Growth Rate (CAGR) of 11 percent between 2018 and 2025, so chances are your organization has either already adopted the technology or made plans to do so in the near future. As you start the process, you’ll be amazed at all [...]

13 05, 2019

Your Checklist for Video Conferencing Hardware and Software

Video conferencing is an excellent way for people to instantly connect and collaborate face to face with remote colleagues, partners, and customers. But setting it up can present a logistical challenge. Meeting room layouts are unique and BYOD policies can make it difficult to ensure system requirements are fully supported on all the devices in [...]

29 04, 2019

Demystifying the Top 3 Concerns about Cloud Phone Solutions

There are many reasons organizations are turning to cloud technology. It’s flexible, scalable, offers cost savings, and has the mobile features to meet your business and employee demands. Perhaps you're even considering updating your phone system to the cloud but have concerns about security, control, and reliability. The reality is, world-class cloud phone systems have [...]

15 04, 2019

MITEL EXPANDS PARTNERSHIP WITH GOOGLE CLOUD FOR OPTIMAL RELIABILITY AND CUSTOMER EXPERIENCE

San Francisco April 09, 2019 (Business Wire) Mitel portfolio further leverages the stability, security and compliance of Google Cloud Platform as well as advanced AI and analytics capabilities ● Delivers on rigorous security and reliability requirements for public and private cloud deployments ● Meets needs of customers in regulated industries with support for HIPAA and [...]

1 04, 2019

Never an End State: Make Evaluating Your Business Phone System a Habit

Many businesses invest in a VoIP business phone system to reduce costs and boost productivity and collaboration. But take note: Transitioning to unified communications (UC) is just the first step in an ongoing journey. In any organization, and with all technologies, change is a constant. Businesses grow. They adapt to new market conditions and emerging opportunities. They [...]