15 04, 2019

MITEL EXPANDS PARTNERSHIP WITH GOOGLE CLOUD FOR OPTIMAL RELIABILITY AND CUSTOMER EXPERIENCE

San Francisco April 09, 2019 (Business Wire) Mitel portfolio further leverages the stability, security and compliance of Google Cloud Platform as well as advanced AI and analytics capabilities ● Delivers on rigorous security and reliability requirements for public and private cloud deployments ● Meets needs of customers in regulated industries with support for HIPAA and [...]

9 04, 2019

MITEL EMPOWERS BUSINESSES TO DELIVER NEXT-GENERATION CUSTOMER EXPERIENCES

Ottawa April 09, 2019 (Business Wire) Contact center portfolio enhancements and new CCaaS solution help enterprises transform to meet the demands of today’s digital consumer  • Sophisticated omnichannel capabilities of MiContact Center Business now available for MiVoice Connect systems • Advanced AI, machine learning, and analytics drive intelligent and insightful customer interactions • New MiCloud Connect CX [...]

1 04, 2019

Never an End State: Make Evaluating Your Business Phone System a Habit

Many businesses invest in a VoIP business phone system to reduce costs and boost productivity and collaboration. But take note: Transitioning to unified communications (UC) is just the first step in an ongoing journey. In any organization, and with all technologies, change is a constant. Businesses grow. They adapt to new market conditions and emerging opportunities. They [...]

4 03, 2019

DEFINING FUTURE USES FOR AI IN BUSINESS COMMUNICATIONS

Artificial intelligence (AI) and machine learning are still in their early stages, and there’s much speculation about whether robots will replace humans on the job. And it’s true that the technology offers numerous possibilities to improve how businesses communicate, train their employees, encourage collaboration and interact with customers. Clearly, AI is set to make future business [...]

14 02, 2019

4 Ways to Show Your Customers Some Love (With Call Center Software)

We heart marketing as much as anyone. But let's face it: The arrow is usually pointed at prospective customers. There's nothing wrong with wooing new customers, of course. But showing love to current customers is just as important. A full-featured call center software suite can help get your message across with minimal fuss. Business owners [...]

11 02, 2019

MITEL RECOGNIZED ON 2019 YAHOO SPORTS TECH AWARDS’ SHORTLIST

London February 07, 2019 (Globe Newswire) The 2019 Yahoo Sports Technology Awards has revealed the contenders for this year’s shortlist naming Mitel and its partnership with Major League Baseball® (MLB) as a finalist in two categories: Most Innovative Sports Partnership and Rights Holder / Governing Body / Team / Sponsor of the Year. This year again saw [...]

4 02, 2019

IOT AND UNIFIED COMMUNICATIONS RAISE SPORTS PERFORMANCE BAR

The Internet of Things (IoT) is poised to revolutionize the way professional sports teams manage players. Already, teams are collecting and analyzing data from wearable devices and using it to make improvements in player performance, health and safety. As more teams recognize the potential of IoT for player management and performance, the market will grow. [...]

21 01, 2019

What Does 2019 Have in Store for Cloud and Unified Communications?

This article originally appeared in Network Computing. Today’s mobile workforce is driving the emergence of Cloud-based communications solutions that facilitate better collaboration, no matter where the user is located. Employees are no longer clocking in and out at the end of the day, teams don’t hold regular in-person meetings and waiting by a phone for a business call [...]

14 01, 2019

MITEL INTRODUCES NEXT GEN VOICE, COLLABORATION, AND CONTACT CENTER INNOVATIONS FOR UC

Ottawa January 07, 2019 (Globe Newswire) New releases now available globally for every major UC platform and application suite  Demonstrates commitment to the UC market through continued investment in delivering innovations for Mitel’s on-site product portfolio Future-proofs customers’ technology investments while powering digital transformation Enhances security, speeds innovation and is purpose-built for emerging IoT and AI technologies [...]