9 12, 2019

Emergency Planning for Severe Weather: How to Prepare Your Emergency Communication Plan

Originally published on syn-apps.com If the extreme weather conditions of recent years―historic droughts, devastating hurricanes, and catastrophic wildfires―have taught us anything, it’s that severe weather can strike at any moment and every second counts. That’s why all organizations should have a strategic, well-tested emergency communication plan in place. This article provides tips on how you [...]

25 11, 2019

8 Top VoIP Trends You Need to Know in 2020

If you’ve been thinking about replacing your business phone system, it’s worth brushing up on the latest VoIP trends. Even if you’re not, things are changing rapidly enough that your competitors may be getting an edge by taking advantage of the latest advancements in VoIP and VoIP-related technology. Business communications and collaboration has been undergoing [...]

11 11, 2019

Not Just Another CX Moment: How to Achieve Good Customer Experience

Everyone knows the customer comes first. But what does that really look like in a customer service environment? Do you really have to change your ways to stay competitive? At Mitel Partner Experience 2019, ASC, Noetica, and Red Box provided their expertise on all things CX including what they’ve seen in the marketplace, what they’re [...]

28 10, 2019

3 Hurdles to Rolling Out Collaboration Tools and How to Overcome Them

As your business grows, life gets complicated. What could be achieved with a phone call before, now involves a lot more people. To get their work done, your employees need to collaborate easily with each other, and with external partners and customers. The workforce – and its expectations – are changing rapidly, too. A recent PwC [...]

14 10, 2019

Lifesize Named a 2019 Hot Vendor in Web and Video Conferencing

Web and video conferencing solutions have become must-have technologies as organizations seek to improve team communication and collaboration across their business. As an integral part of the digital workplace, video meetings help organizations deliver a more personal and professional experience for employees, while also improving engagement with prospects, partners and customers. Independent research firm Aragon [...]

30 09, 2019

Top 10 Benefits of a Hosted PBX Service

As part of your digital transformation, you’ve moved your customer relationship management (CRM) application along with some back-office functions, like finance, to the cloud. Doing so has made your business more agile. So, what’s next? If you’re wondering what other tools you can move to the cloud to support business growth, then this is the [...]

16 09, 2019


Dallas August 26, 2019 (Business Wire) Architecture, innovation, channel expansion, and ability to deliver both premises-based and cloud solutions cited as key success factors Mitel®, a global leader in business communications, scored highest on the growth index of the 2019 Frost RADAR® in the Hosted IP Telephony and UCaaS Industry for North America, an analysis of [...]

9 09, 2019


Dallas August 13, 2019 (Business Wire) Survey of 10,000 U.S. business users ranks MiCloud Connect among top three in VoIP software Flagship UCaaS solution scores high in trust, service promise, reliability, security and satisfaction Reflects Mitel’s ongoing commitment to delivering exceptional end-to-end customer experiences Further demonstrates Mitel’s leadership in helping businesses with their transition to the cloud [...]

3 09, 2019

Omnichannel VS. Multichannel Communications: Why It Matters

A recent study discovered that 69 percent of Internet users would consult their smartphones for product reviews in-store rather than seek out a sales associate. More than half would also shop for deals on their smartphones while in the store. These statistics prove that businesses need to provide multiple channels for customers to interact and communicate with [...]

19 08, 2019

Untapped Potential: How AI Will Disrupt Customer Experience

Chatbots help us troubleshoot problems with our cable TV box, and algorithms point us to products most likely to fit our interests. Yet, even as artificial intelligence (AI) weaves its way into the fabric of everyday life, most consumers remain skeptical about interacting with the technology. In a survey of U.S. adult Internet users, the Brookings Institute found [...]