10 09, 2018

10 Ways Your Phone System Improves Your Customers’ Experience

Business competition in today’s economy is fierce! What’s more, your customers expect the highest level of customer care. You and your staff need to be reachable, professional, and customer focused all the time – no matter where you are. But is your phone system serving you like you serve your customers? Use this checklist to [...]

3 09, 2018

CloudLink: Mitel’s On-Ramp to Cloud and IoT

CloudLink is central to Mitel's acquisition strategy and future vision At its June analyst meeting, Mitel announced CloudLink as a focal point of its product roadmap and a key element in its ability to absorb future telephony acquisitions. CloudLink is also part of Mitel's IoT-enablement planning, as discussed in the recent No Jitter article, "Giving [...]

27 08, 2018

3 Ways Unified Communications Maximizes Your Control

  You’ve realized your current phone system no longer meets your growing business needs. So, you do what any savvy business person does – you research your options. You know you need a phone system that will minimize disruptions and integrate with your current applications. You also want to control how you use, manage, and [...]

20 08, 2018

Mitel Managing Transformation in Turbulent Times

A conversation with CEO Rich McBee There is no question we live in interesting times. Whether on the global stage or in the fiercely competitive world of business communications and collaboration, both the environment and the competitors are changing. Mitel, a 45-year-old telecom equipment vendor, under the leadership of its CEO, Rich McBee, has embarked [...]

13 08, 2018

MITEL PARTNERS WITH GOOGLE TO POWER AN INTELLIGENT CUSTOMER EXPERIENCE

Customer experience is today’s most important competitive battleground. To stay competitive, businesses need to be willing to evolve and leverage the best, most innovative communications technologies. By 2020, customer experience will overtake price and product as the key brand differentiator.1 That means that beyond making your customer experience processes more efficient, your business must prioritize a [...]

6 08, 2018

MITEL ANNOUNCES NEW INTEGRATION WITH GOOGLE CLOUD CONTACT CENTER AI

San Francisco July 24, 2018 (Globe Newswire) Mitel’s solution gives Google Cloud customers the ability to deliver more intelligent and insightful customer experiences  Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well [...]

23 07, 2018

WITH A MOBILE APP, GROWING BUSINESSES ANSWER EVERY CALL

It’s a slow weekday morning at the local auto dealership, so the junior salesperson steps out to pick up lunch for the office. He’s barely down the road, when a big family with several rambunctious kids steps into the showroom. The senior salesperson is quick to usher them to the back lot, where there are [...]

9 07, 2018

PHONE GREETING BEST PRACTICES: UNDERSTANDING THE BASICS

Today’s phone systems provide you with all the tools you need to automate your call flow and create a positive customer experience. However, it’s up to you to implement the most effective strategy and use your phone system’s features efficiently. If you’re not sure where to get started, you’ve come to the right place. We’ve [...]