4 03, 2019

DEFINING FUTURE USES FOR AI IN BUSINESS COMMUNICATIONS

Artificial intelligence (AI) and machine learning are still in their early stages, and there’s much speculation about whether robots will replace humans on the job. And it’s true that the technology offers numerous possibilities to improve how businesses communicate, train their employees, encourage collaboration and interact with customers. Clearly, AI is set to make future business [...]

14 02, 2019

4 Ways to Show Your Customers Some Love (With Call Center Software)

We heart marketing as much as anyone. But let's face it: The arrow is usually pointed at prospective customers. There's nothing wrong with wooing new customers, of course. But showing love to current customers is just as important. A full-featured call center software suite can help get your message across with minimal fuss. Business owners [...]

11 02, 2019

MITEL RECOGNIZED ON 2019 YAHOO SPORTS TECH AWARDS’ SHORTLIST

London February 07, 2019 (Globe Newswire) The 2019 Yahoo Sports Technology Awards has revealed the contenders for this year’s shortlist naming Mitel and its partnership with Major League Baseball® (MLB) as a finalist in two categories: Most Innovative Sports Partnership and Rights Holder / Governing Body / Team / Sponsor of the Year. This year again saw [...]

4 02, 2019

IOT AND UNIFIED COMMUNICATIONS RAISE SPORTS PERFORMANCE BAR

The Internet of Things (IoT) is poised to revolutionize the way professional sports teams manage players. Already, teams are collecting and analyzing data from wearable devices and using it to make improvements in player performance, health and safety. As more teams recognize the potential of IoT for player management and performance, the market will grow. [...]

21 01, 2019

What Does 2019 Have in Store for Cloud and Unified Communications?

This article originally appeared in Network Computing. Today’s mobile workforce is driving the emergence of Cloud-based communications solutions that facilitate better collaboration, no matter where the user is located. Employees are no longer clocking in and out at the end of the day, teams don’t hold regular in-person meetings and waiting by a phone for a business call [...]

14 01, 2019

MITEL INTRODUCES NEXT GEN VOICE, COLLABORATION, AND CONTACT CENTER INNOVATIONS FOR UC

Ottawa January 07, 2019 (Globe Newswire) New releases now available globally for every major UC platform and application suite  Demonstrates commitment to the UC market through continued investment in delivering innovations for Mitel’s on-site product portfolio Future-proofs customers’ technology investments while powering digital transformation Enhances security, speeds innovation and is purpose-built for emerging IoT and AI technologies [...]

7 01, 2019

10 Reasons Companies are Moving Communications to the Cloud in 2019

There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud—and they’re getting solid answers. So why are so many businesses moving communications to the cloud today? [...]

17 12, 2018

VIDEO CONFERENCING ADVANTAGES OUTWEIGH ITS DISADVANTAGES

Because more people work remotely today, businesses have to invest more in their employees’ ability to connect and collaborate. One option, video conferencing, offers some obvious benefits: It’s fast, visual, convenient and often lowers travel costs. But does it really improve employee engagement and productivity? While video conferencing doesn’t completely take the place of in-person meetings, [...]

3 12, 2018

TOP 7 WAYS TO USE VIDEO RECORDING IN YOUR BUSINESS

Companies generally adopt video conferencing (VC) systems for the obvious benefits, like improved collaboration, reduced travel costs, and more effective meetings. But VC systems can do so much more. In particular, if your system has recording capabilities, then low-cost, high-quality video production is at your doorstep. Here are seven ways to use these capabilities to [...]