16 09, 2019

MITEL RANKS HIGHEST IN GROWTH ON FROST & SULLIVAN RADAR FOR HOSTED IP TELEPHONY & UCAAS

Dallas August 26, 2019 (Business Wire) Architecture, innovation, channel expansion, and ability to deliver both premises-based and cloud solutions cited as key success factors Mitel®, a global leader in business communications, scored highest on the growth index of the 2019 Frost RADAR® in the Hosted IP Telephony and UCaaS Industry for North America, an analysis of [...]

9 09, 2019

MITEL CLOUD COMMUNICATIONS SOLUTION NAMED A BEST BUSINESS TOOL OF 2019 BY NEWSWEEK

Dallas August 13, 2019 (Business Wire) Survey of 10,000 U.S. business users ranks MiCloud Connect among top three in VoIP software Flagship UCaaS solution scores high in trust, service promise, reliability, security and satisfaction Reflects Mitel’s ongoing commitment to delivering exceptional end-to-end customer experiences Further demonstrates Mitel’s leadership in helping businesses with their transition to the cloud [...]

3 09, 2019

Omnichannel VS. Multichannel Communications: Why It Matters

A recent study discovered that 69 percent of Internet users would consult their smartphones for product reviews in-store rather than seek out a sales associate. More than half would also shop for deals on their smartphones while in the store. These statistics prove that businesses need to provide multiple channels for customers to interact and communicate with [...]

19 08, 2019

Untapped Potential: How AI Will Disrupt Customer Experience

Chatbots help us troubleshoot problems with our cable TV box, and algorithms point us to products most likely to fit our interests. Yet, even as artificial intelligence (AI) weaves its way into the fabric of everyday life, most consumers remain skeptical about interacting with the technology. In a survey of U.S. adult Internet users, the Brookings Institute found [...]

12 08, 2019

MITEL NAMED A LEADER IN 2019 IDC MARKETSCAPE FOR WORLDWIDE UNIFIED COMMUNICATIONS AND COLLABORATION

Dallas August 06, 2019 (Business Wire) Positioning Based on Achievement of Key Success Measures for Capabilities and Strategies Mitel®, a global leader in business communications, has once again been recognized as a Leader in the IDC MarketScape: Worldwide Unified Communications and Collaboration 2019 Vendor Assessment1. The biennial assessment provides guidance for technology buyers by evaluating a vendor’s [...]

5 08, 2019

How the Experts Define Artificial Intelligence

Thanks to pop culture, it’s not difficult to conjure an image of artificial intelligence. Whether it’s WALL-E, R2-D2 or HAL, the technology often takes shape as a thinking, sentient being. Hollywood writers might animate it this way for the movies, but what about the business world? AI enables a computer or computer-controlled robot to perform [...]

22 07, 2019

6 Ways to Use Video for Business Growth in 2019

An astonishing 80% of online traffic is driven to the consumption of video content. That means almost every time someone gets online, they are searching for and enjoying videos. But it doesn’t stop there. As video traffic continues to outperform all other types of search, video conferencing continues to receive praise for productivity and overall meeting enjoyment [...]

24 06, 2019

7 Steps to Smarter Contact Center Scheduling

Originally published by Teleopti The Challenges Contact Centers Face Today Contact center managers are under a lot of pressure to deliver better results with less resources. Staff want more flexibility, with 35% of employees citing a flexible work environment as important. Diminishing corporate budgets are forcing organizations to think of more creative ways to pay for staff. [...]

17 06, 2019

How to Drive Revenue and Increase Loyalty Through Customer Experience

You know the way we interact with each other has evolved, but what about the way your business communicates with your customers? No matter the size of your business, voice-only contact centers with disparate departments handling customer interactions just doesn't cut it anymore. Businesses with modern customer experience management systems meet their customers where they [...]