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So far Inline has created 81 blog entries.
24 06, 2019

7 Steps to Smarter Contact Center Scheduling

Originally published by Teleopti The Challenges Contact Centers Face Today Contact center managers are under a lot of pressure to deliver better results with less resources. Staff want more flexibility, with 35% of employees citing a flexible work environment as important. Diminishing corporate budgets are forcing organizations to think of more creative ways to pay for staff. [...]

17 06, 2019

How to Drive Revenue and Increase Loyalty Through Customer Experience

You know the way we interact with each other has evolved, but what about the way your business communicates with your customers? No matter the size of your business, voice-only contact centers with disparate departments handling customer interactions just doesn't cut it anymore. Businesses with modern customer experience management systems meet their customers where they [...]

10 06, 2019

Measure and Improve Your Call Center Success with Business VOIP

Business VOIP Provides the Tools You Need Your call center is the first point of human contact that customers have with your company. So, you have to ask yourself: when agents answer the phone, are they knowledgeable and efficient? How do your customers feel when they hang up? How long do customers wait before speaking [...]

3 06, 2019

Top Customer Experience Tips to Steal from the Pros

Customer experience can make or break companies. As a professional with influence over your company's customer experience, you likely have a sense of which organizations are getting it right and which aren't, whether they're your direct competitors or sources of inspiration in another line of business. Seeing how it's done directly from the pros can [...]

27 05, 2019

10 Business VoIP Terms You Hear All the Time – and What They Mean

The global business VoIP (UCaaS) market is expected to grow at a Compound Annual Growth Rate (CAGR) of 11 percent between 2018 and 2025, so chances are your organization has either already adopted the technology or made plans to do so in the near future. As you start the process, you’ll be amazed at all [...]

20 05, 2019

Increase Productivity and Reaction Time in Customer Service

RED FUNNEL Established in 1861, Red Funnel is an integrated transport and travel business that runs ferries from Southampton to the Isle of Wight. They needed to enhance their customer experience by seamlessly connecting the right employees with customers. Specifically, they were looking to find a more proactive communications solution, rather than a reactive one. [...]

13 05, 2019

Your Checklist for Video Conferencing Hardware and Software

Video conferencing is an excellent way for people to instantly connect and collaborate face to face with remote colleagues, partners, and customers. But setting it up can present a logistical challenge. Meeting room layouts are unique and BYOD policies can make it difficult to ensure system requirements are fully supported on all the devices in [...]

6 05, 2019

Rise Above the Competition with an Omnichannel Customer Experience

SAN DIEGO PADRES™ The Padres™ noticed a new era of technology shaping its fan experience and a need to communicate with customers in a personalized way on the platforms of their choice. What’s more, when applying to host the All-Star Game, the Padres™ were faced with a set of technology requirements they would have to meet in order to [...]

29 04, 2019

Demystifying the Top 3 Concerns about Cloud Phone Solutions

There are many reasons organizations are turning to cloud technology. It’s flexible, scalable, offers cost savings, and has the mobile features to meet your business and employee demands. Perhaps you're even considering updating your phone system to the cloud but have concerns about security, control, and reliability. The reality is, world-class cloud phone systems have [...]